Hybrid

A new era of customer support

Run Your Friendly Customer Support

 

We help games, crypto projects, and mobile apps resolve 70% of support tickets with AI and connect live human agents on demand for everything else

Let's Chat

Let's Chat

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Hybrid

A new era of customer support

Run Your Friendly Customer Support

 

We help games, crypto projects, and mobile apps resolve 70% of support tickets with AI and connect live human agents on demand for everything else

Let's Chat

Let's Chat

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Faster Responses, Happier Users, and Stronger Revenue

Thank you so much, you're amazing! 🙌

This made my day, seriously 🌈

Always happy to help!

Big hugs from our team! 🤗

Thanks, you're amazing! 🙌

This made my day, seriously 🌈

Always happy to help!

Big hugs from our team! 🤗

AI Customer Support

AI Customer Support

AI Customer Support

We will develop a solution to your specific requirements

Responses In Seconds

24/7 Consistency And Speed

We build and maintain AI support automations that reduce your workload and cut costs, giving your customers instant responses in any language, around the clock.

We design tailored AI workflows, from ticket routing to custom chat logic, and provide full AI setup and/or continuous subscription-based upkeep and tuning of your AI tools.


Best fit for: hyper-casual, hybrid-casual, and any product with high ticket volume and predictable query patterns.

We build and maintain AI support automations that reduce your workload and cut costs, giving your customers instant responses in any language, around the clock.

We design tailored AI workflows, from ticket routing to custom chat logic, and provide full AI setup and/or continuous subscription-based upkeep and tuning of your AI tools.


Best fit for: hyper-casual, hybrid-casual, and any product with high ticket volume and predictable query patterns.

AI + Live Agents

AI + Live Agents

AI + Live Agents

Our live agent can assist with your escalated tasks

Human Oveersight. AI Speed

< 40% lower costs

We build hybrid support teams that combine AI and human agents in the right balance for your product. AI on the frontline with humans supervising, or humans leading with AI assisting — whatever fits best. Full workflow setup included, or we plug into your existing one.

Best fit for: hybrid-casual and casual games with LiveOps, products with complex or unpredictable queries, teams that want human oversight without giving up automation efficiency.

We build hybrid support teams that combine AI and human agents in the right balance for your product. AI on the frontline with humans supervising, or humans leading with AI assisting — whatever fits best. Full workflow setup included, or we plug into your existing one.

Best fit for: hybrid-casual and casual games with LiveOps, products with complex or unpredictable queries, teams that want human oversight without giving up automation efficiency.

VIP Customer Support

VIP Customer Support

VIP Customer Support

When it is necessary to work with paid users and provide a personalized approach

Top-Tier CSAT, CES, And NPS

Boost LTV, ARPPU

We provide human-first premium support for your paying users — personalised, proactive care that keeps top spenders loyal and engaged, protects your revenue, and upholds your brand standards. You get tailored VIP strategy, rapid handling, highly trained agents, and zero-compromise QA to maintain flawless service.


Best fit for: mid-core and hardcore games with complex features or lore, products with high-value spenders, sensitive audiences or topics, and any project looking to drive upsell, cross-sell, or retention through direct, professional contact with paying customers.

Faster Responses, Happier Users, and Stronger Revenue

With over 10 years in customer support, we know what works, what doesn't, and how to find the right solution for your specific product.

We've worked across a wide range of industries: mid-core, casual and hyper-casual games, crypto, romance apps, creative tools, fitness and lifestyle apps, and gambling. If your industry isn't on the list — chances are we've seen something close enough.

With over 10 years in customer support, we know what works, what doesn't, and how to find the right solution for your specific product.

We've worked across a wide range of industries: mid-core, casual and hyper-casual games, crypto, romance apps, creative tools, fitness and lifestyle apps, and gambling. If your industry isn't on the list — chances are we've seen something close enough.

Language: Any

We cover any language your users speak, so support never holds back your market growth.

Geography: Global

Right regions, right timezones, right cultural fit for your audience. We source agents from anywhere in the world.

Hours: Any Schedule

24/7, off-hours (nights and weekends), peak seasons — we fit around your team and cover any volume, any time.

Extended Services: On Request

Based on your scope, we can add a dedicated manager, QA evaluator, ToV and knowledge base development, agent training and more.

Let's Chat

Let's Chat

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Let's Chat

Let's Chat

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We can put together a fully custom solution that fits your product and goals

3s

Response Time with AI

The benchmark we've reached,
and the standard we aim for.

96%

Average CSAT

Proven customer satisfaction
and loyalty

70%

Automation Rate

Smart workflows
that save time and effort

98%

Quality Rate

Expert delivery
by efficient professionals

We can put together a fully custom solution that fits your product and goals

3s

Response Time with AI

The benchmark we've reached,
and the standard we aim for.

96%

Average CSAT

Proven customer satisfaction
and loyalty

70%

Automation Rate

Smart workflows
that save time and effort

98%

Quality Rate

Expert delivery
by efficient professionals

+40% Efficiency With Rivelio

+40% efficiency with Rivelio

Our own in-house AI-based platform

Our own in-house AI-based platform

Smart Widget With AI

Integrates with popular help desks

Real-Time Agent Analytics

Wide range of parametres and reports

Knowledge Hub

Project data that is always
up-to-date

Quality Assurance Tool

Assessing 100% of tickets

Customer Stories

Transformed a one-person email support setup into a fast, scalable, AI-powered operation without new hires, a help desk, or rising expenses.

Freeway Games

95%

resolved by AI agent without escalation

Transformed a one-person email support setup into a fast, scalable, AI-powered operation without new hires, a help desk, or rising expenses.

Freeway Games

95%

resolved by AI agent without escalation

"They combine human excellence with technical tools and adapt the system to the client's needs, which is remarkable."

Game Insight

13

years of successful partnership

"They combine human excellence with technical tools and adapt the system to the client's needs, which is remarkable."

Game Insight

13

years of successful partnership

"Their monthly evaluations provided invaluable insights, allowing us to refine our processes and further enhance customer satisfaction."

Noones

15k

requests from payers solved a week

"Their monthly evaluations provided invaluable insights, allowing us to refine our processes and further enhance customer satisfaction."

Noones

15k

requests from payers solved a week

"What stood out most was their ability to quickly adapt to our workflows and tone of voice. Agents handled complex subscription and payment cases confidently."

Fishbox

VIP

support for whales

"What stood out most was their ability to quickly adapt to our workflows and tone of voice. Agents handled complex subscription and payment cases confidently."

Fishbox

VIP

support for whales

"Support agents responded to customer queries almost immediately. Our customers enjoyed an absolutely personalized experience."

Edvice

100%

tickets assessed for quality

"Support agents responded to customer queries almost immediately. Our customers enjoyed an absolutely personalized experience."

Edvice

100%

tickets assessed for quality

"The cost is 100% based on the work performed. Reports are provided weekly and everything is transparent."

Afterglow

96%

paying user retention

"The cost is 100% based on the work performed. Reports are provided weekly and everything is transparent."

Afterglow

96%

paying user retention

See More Customer Stories

See More Customer Stories

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Customer Stories

Transformed a one-person email support setup into a fast, scalable, AI-powered operation without new hires, a help desk, or rising expenses.

Freeway Games

95%

resolved by AI agent without escalation

"What stood out most was their ability to quickly adapt to our workflows and tone of voice. Agents handled complex subscription and payment cases confidently."

Fishbox

VIP

support for whales

"They combine human excellence with technical tools and adapt the system to the client's needs, which is remarkable."

Game Insight

13

years of successful partnership

"Support agents responded to customer queries almost immediately. Our customers enjoyed an absolutely personalized experience."

Edvice

100%

tickets assessed for quality

"Their monthly evaluations provided invaluable insights, allowing us to refine our processes and further enhance customer satisfaction."

Noones

15k

requests from payers solved a week

"The cost is 100% based on the work performed. Reports are provided weekly and everything is transparent."

Afterglow

96%

paying user retention

See More Customer Stories

See More Customer Stories

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SINCE 2012

We've been crafting bespoke solutions and treating each of our clients as a unique event.

While Ansvery's headquarters are in Lithuania and another major substance is in Spain, our employees come from all over the EU, USA, and LATAM.


Our remote team is a crew of hand-picked professionals sharing the same values and principles.

Solidarity and Responsibility

Progress happens through cooperation. We rely on each other, offer support, and work toward shared goals. Every outcome reflects both teamwork and the effort of each individual.

Evolution and Growth

Change is part of support, and growth is our response. We learn constantly, encourage development, and invest in our people. Every leader here once started on the frontline.

Diversity and Dialogue

We celebrate differences and value individuality. We value unique backgrounds, perspectives, and identities. Open dialogue and mutual respect turn diversity into real impact.

✦Contact Us
Got a project in mind?
We're here to help you build smarter — drop us a message and we'll take it from there.
Whether you're exploring AI automation or looking for dedicated support, our team is ready to find the right solution for your business.
Response within 24 hours
Tailored to your business needs
No commitment required

Let's Get In Touch.

Fill out the form and we'll get back to you shortly.

AI Support
AI + Agents
VIP Support
Other
✦Contact Us
Got a project in mind?
We're here to help you build smarter — drop us a message and we'll take it from there.
Whether you're exploring AI automation or looking for dedicated support, our team is ready to find the right solution for your business.
We love you
Tailored to your business needs
No commitment required

Fill out the form and we'll get back to you shortly.

AI Support
AI + Agents
VIP Support
Other