We’ve been working with Ansvery as an outsourced support team for more than a year now. What’s outstanding about their work is their ability to adapt to a continuously changing environment and their exceptional responsiveness. Not only does Ansvery meet the expectations that we had set for them, but also, they are open to feedback and they are willing to think with us on iterating further.
It was a pleasure working with Ansvery. They are very professional and understand our requirements very well. They’ve been working hard from the first day. They always are flexible when we talk about making changes.
We turned to Ansvery to get quality user support and improve the app's rating, which was 3 stars at that time. Ansvery have proven their flexibility by creating communication strategy specifically for our needs. The result was not long in coming, and after a year the app's rating increased to 4 points!
Several years of cooperation with Ansvery allowed us to maintain a high level of interaction with our players. Thanks to the professionalism of Ansvery specialists, our studio solves players’ problems quickly and efficiently, leaving them only with positive emotions after contacting support. Ansvery promptly responds to problems of any complexity and does not leave our users without help.
We’ve been working with the Ansvery team for several years now. During this time, they’ve helped us not only with supporting users in tickets – they also respond to store reviews, spread information about our brand, and are responsible for moderating AI-constructed design plans. Since they take care of all recruitment issues, we’ve forgotten about agent turnover in our support department, which used to be a bother. If you can’t or don’t want to maintain your own in-house support department, Ansvery is a perfect solution!
When you create a startup, the most valuable resources are time and people. The Ansvery team helps to save time and takes over the vertical of community management and support. As a result, we get to know our users even better and focus on improvements for them.