Articles Customer Support
Why CSAT may not help to measure the quality of your support
Read our research on why you shouldn't rely solely on the CSAT metric to measure customer service performance.

Resources

Articles Customer Support
6 most common issues free-to-play gamers face

Get to know how customer support can help with long-term player retention in f2p games.

Articles Customer Support
7 Crucial Customer Support Mistakes to Avoid

A list of 7 customer support mistakes to avoid: what words and phrases make your clients furious and why.

Cases
How to Boost User Loyalty: a Case Study From Kefir and Ansvery Support Team

An endearing case study from Kefir and Ansvery support team on how empathy and one deer boosted player loyalty in the Last Day on Earth game.

Articles
Why it is Crucial to Train your Agents

Get to know how training helps improve your support, how to choose and hire the right candidates for the support team, and how to sharpen their skills.

Cases
How to improve app rating: success story by Ansvery and SketchAR

Ansvery use case on how we improved SketchAR app rating from 3 to 4 stars.

Articles
Multichannel and Omnichannel Support: Best Ways to Organize User Communication

Find out everything about multichannel and omnichannel support, their pros, cons and key communication channels to ensure the best customer service for your users.

Articles
Кey Support Trends: Learn from the Past and Change the Future

Get to know how personalization, growing complexity, privacy concerns and evolution of the views on customer experience influences customer support business.

Articles
Non-paying users: to support or not to support?

Check out the article to learn whether it is necessary to provide support services to non-paying players.

Articles
Triple Impact: How Support Affects Profit, Loyalty, and Customer Experience

Find out why customer service is valuable to your product and how it helps improve your product.

Articles
Useful Tips on Providing Tech Support to Paying Customers

How to provide tech support to paying users or game players

Articles
Support: How to Collect Data on Bugs and Hand It off to Developers

Learn why support is an effective tool for data collection and what are the best ways to submit feedback to developers.

Articles
Support As a Part of User Experience

Welcome to the third article by Ansvery and Azur Games on how customer support can help to improve your user experience.

Articles
How To Work With Target Audience Through Support

Get to know the difference between reactive and proactive support's approaches in the second article of the series with Azur Games

Articles
Why Support is Important. Pros And Cons of Different Integration Options

Read the first article of the series in collaboration with Azur Games to learn why you need to integrate customer support into your project and what are the best ways to communicate with users