Resources

When you are creating a whole service from scratch, you may be at a loss, not sure where to begin. Let’s talk about what steps you need to take to make your support a success.

Find out how Ansvery responds to 7 crucial questions about outsourcing.

Check out our research on why you shouldn't rely on CSAT metric to evaluate your customer service performance.

Get to know how customer support can help with long-term player retention in f2p games.

A list of 7 customer support mistakes to avoid: what words and phrases make your clients furious and why.

Get to know how training helps improve your support, how to choose and hire the right candidates for the support team, and how to sharpen their skills.

Find out everything about multichannel and omnichannel support, their pros, cons and key communication channels to ensure the best customer service for your users.

Get to know how personalization, growing complexity, privacy concerns and evolution of the views on customer experience influences customer support business.

Check out the article to learn whether it is necessary to provide support services to non-paying players.

Find out why customer service is valuable to your product and how it helps improve your product.

How to provide tech support to paying users or game players.

Learn why support is an effective tool for data collection and what are the best ways to submit feedback to developers.

Welcome to the third article by Ansvery and Azur Games on how customer support can help to improve your user experience.

Get to know the difference between reactive and proactive support's approaches in the second article of the series with Azur Games.

Read the first article of the series in collaboration with Azur Games to learn why you need to integrate customer support into your project and what are the best ways to communicate with users.