Articles
How to Reduce Support Costs and Increase its Effectiveness in One Go
And also make your support agents supremely confident, informed, and efficient.

Resources

Articles
How to Make a Successful Support Strategy: a Step-by-Step Guide

When you are creating a whole service from scratch, you may be at a loss, not sure where to begin. Let’s talk about what steps you need to take to make your support a success.

Articles Customer Support
Why Outsourcing Customer Support Can be Great for Your Business

Find out how Ansvery responds to 7 crucial questions about outsourcing.

Articles Customer Support
Why CSAT may not help to measure the quality of your support

Check out our research on why you shouldn't rely on CSAT metric to evaluate your customer service performance.

Articles Customer Support
6 most common issues free-to-play gamers face

Get to know how customer support can help with long-term player retention in f2p games.

Articles Customer Support
7 Crucial Customer Support Mistakes to Avoid

A list of 7 customer support mistakes to avoid: what words and phrases make your clients furious and why.

Articles
Why it is Crucial to Train your Agents

Get to know how training helps improve your support, how to choose and hire the right candidates for the support team, and how to sharpen their skills.

Articles
Multichannel and Omnichannel Support: Best Ways to Organize User Communication

Find out everything about multichannel and omnichannel support, their pros, cons and key communication channels to ensure the best customer service for your users.

Articles
Кey Support Trends: Learn from the Past and Change the Future

Get to know how personalization, growing complexity, privacy concerns and evolution of the views on customer experience influences customer support business.

Articles
Non-paying users: to support or not to support?

Check out the article to learn whether it is necessary to provide support services to non-paying players.

Articles
Triple Impact: How Support Affects Profit, Loyalty, and Customer Experience

Find out why customer service is valuable to your product and how it helps improve your product.

Articles
Useful Tips on Providing Tech Support to Paying Customers

How to provide tech support to paying users or game players.

Articles
Support: How to Collect Data on Bugs and Hand It off to Developers

Learn why support is an effective tool for data collection and what are the best ways to submit feedback to developers.

Articles
Support As a Part of User Experience

Welcome to the third article by Ansvery and Azur Games on how customer support can help to improve your user experience.

Articles
How To Work With Target Audience Through Support

Get to know the difference between reactive and proactive support's approaches in the second article of the series with Azur Games.

Articles
Why Support is Important. Pros And Cons of Different Integration Options

Read the first article of the series in collaboration with Azur Games to learn why you need to integrate customer support into your project and what are the best ways to communicate with users.