ABOUT ANSVERY

Join our team

Ansvery is an outsourced customer support service from Vilnius, Lithuania created in 2012.

During these years, we have developed personalized solutions for projects of various sizes and complexity, regardless of whether they are major developers or promising startups.

At the moment, Ansvery have multiple offices and a group of remote agents to cover the needs of any company. Also, we’re always ready to scale our team to provide even more flexibility.

App traffic analysis - solution for f2p games – photo 1

Our ultimate goal is to build effective relationships between developers and users. We work hand in hand with clients to solve user problems and make sure that every single one of them is heard.

Ansvery specialists fully immerse into the project and study it from different angles.

We look at it both from the point of view of a customer support specialist and put ourselves in the users’ shoes to fully comprehend their wishes and emotions.

We help clients find their unique voice that will fit company’s image, inspire user loyalty and make you stand out from the competition.

The core values of Ansvery are empathy, personal approach and self-improvement.

We truly care about the quality of our work and we are proud that our clients trust us with their reputation. This is why we follow the latest support trends closely and are passionate about every supported product.

Make every user heard, boost your product engagement and retention!
Contact sales

ABOUT OUR ТЕАМ

Anna
Anna
Product Owner

Anna has been on the project since the very beginning. She has built the team and set the wheels in motion. She is inspired by change and believes that the best possible investment is people.

Also, she is genuinely convinced that everyone needs support.

Evgeniya
Evgeniya
Sales and Marketing Manager

Evgeniya came to Ansvery in 2018 to work as a Spanish-speaking agent. Two years later, her accumulated support experience combined with her personal business endeavors and profound knowledge of business processes allowed her to move to the sales department.

Now, she is responsible for overall marketing strategy and client communication. A formidable strategist, she is working out the best way to expand the company’s influence. A capable negotiator, she can form the optimum offer for each and every client.

Natalia
Natalia
Project Manager

Natalia has been working at Ansvery since 2014, growing from a support agent to a project manager. She knows from the inside how customer support is organized and can build it from scratch, as well as set up a helpdesk system and communication with the client.

She understands what users need and how to achieve it without prejudice to the developer.

Denis
Denis
Project Manager

Denis has joined the company many moons ago ;-) Building, developing, training, retaining, and engaging the support team is his daily commitment.

He works hard to make sure that our agents are empowered to deliver exceptional results for our clients.

Artem
Artem
Project Manager

Starting as a support agent, Artem became responsible for the whole support team in just two years.

Artem's experience allows him to understand the general structure of support processes and organize them properly and comfortably both for clients and end-users.

Maria
Maria
QA and Education Lead

Maria has been a part of Ansvery support outsourcing team since 2018. She oversees support quality evaluation and studies how support performance influences customer success.

She is also responsible for the company training program that helps support specialists improve their language and communication skills. She is always on the lookout for emerging customer service trends and occasionally writes articles on effective support strategies and practices.

Daria
Daria
QA Strategist

Daria joined Ansvery in 2015. As an agent, she never dropped the quality ball and could find a successful aproach to any user. As a QA Strategist, she is a valued advisor to the current team of agents, a successful communicator and a shrewed creator of quality procedures.

Anna
Anna
QA Strategist

Anna started her career in customer support in 2012. Her work as a support agent with a number of different clients through years has provided her with the ability to look deep into the structure of the support process and create strategies for ensuring its quality.

Daria
Daria
QA Strategist

Daria came to Ansvery in 2018. Since then she has worked as an agent and a Senior agent and applied herself to solving tickets, answering reviews, and providing role-play support in social networks.

As a QA Strategist, she is always willing to share her knowledge and experience with her colleagues and engage with the most demanding users. She is also an accomplished language specialist and experienced knowledge base creator.

Ksenia
Ksenia
Education Specialist

Ksenia joined Ansvery as an agent in 2019. She has worked with several projects, immersed herself into games of various genres, and handled users of different mood, disposition, and cultural background.

Now she is primed and ready to share her acquired wisdom with her colleagues, having taken the role of an Education specialist.

Evgeniya
Evgeniya
HR Manager

Evgeniya started her journey at Ansvery as an agent. For five years she has enjoyed assisting users, working on multiple projects, and helping other agents sharpen their skills.

In 2020 she made different use of her collected knowledge and became an HR manager. The team can always rely on her to spot talent and bring in future support magicians.

Natalia
Natalia
HR Manager

Natalia has been with Ansvery for over a year. She loves and cares for every team member.

Natalia supports team spirit, organizes educational and entertaining activities, maintains comfort in the office. Hobbies: run and wine.