ABOUT ANSVERYJoin our team
Ansvery is an outsourced customer support service created in 2012.
During these years, we have developed personalized solutions for projects of various sizes and complexity, regardless of whether they are major developers or promising startups.
At the moment, Ansvery have multiple offices and a group of remote agents to cover the needs of any company. Also, we’re always ready to scale our team to provide even more flexibility.
ABOUT OUR ТЕАМ
- Anna BashkirovaProduct owner
For the past 9 years, Anna has been doing what she loves doing the most – developing a customer support outsourcing department. She strongly believes that everyone needs support.
- Natalia KrylovaProject Manager
Natalia has been working at Ansvery since 2014, growing from a support agent to a project manager. She knows from the inside how customer support is organized and can build it from scratch, as well as set up a helpdesk system and communication with the client.
She understands what users need and how to achieve it without prejudice to the developer.
- Denis KlyanovkinProject Manager
Denis has joined the company many moons ago ;-) Building, developing, training, retaining, and engaging the support team is his daily commitment.
He works hard to make sure that our agents are empowered to deliver exceptional results for our clients.
- Artem ZinovkinProject Manager
Starting as a support agent, Artem became responsible for the whole support team in just two years.
Artem's experience allows him to understand the general structure of support processes and organize them properly and comfortably both for clients and end-users.
- Maria FilippovaQA and Education Lead
Maria has been a part of Ansvery support outsourcing team since 2018. She oversees support quality evaluation and studies how support performance influences customer success.
She is also responsible for the company training program that helps support specialists improve their language and communication skills. She is always on the lookout for emerging customer service trends and occasionally writes articles on effective support strategies and practices.
- Daria MikhailovaQA Strategist
Daria joined Ansvery in 2015. As an agent, she never dropped the quality ball and could find a successful aproach to any user. As a QA Strategist, she is a valued advisor to the current team of agents, a successful communicator and a shrewed creator of quality procedures.
- Anna KuznetsovaQA Strategist
Anna started her career in customer support in 2012. Her work as a support agent with a number of different clients through years has provided her with the ability to look deep into the structure of the support process and create strategies for ensuring its quality.
- Evgeniya KorulinaHR Manager
With marketing and translator degrees, Evgeniya started her journey at Ansvery as a customer support agent.
For five years she had enjoyed helping customers, participating in various projects and helping other agents sharpen their skills.
In 2020 she moved her career in a new direction and became HR manager.
- Natalia BoyarshinovaHR Manager
Natalia has been with Ansvery for over a year. She loves and cares for every team member.
Natalia supports team spirit, organizes educational and entertaining activities, maintains comfort in the office. Hobbies: run and wine.