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Customer support specialist
Ansvery is a team of professionals that helps product developing companies boost user engagement, loyalty, and retention by providing outsourced customer support and consulting services.
Our core values are empathy, personal approach and self-improvement that translate both within our team and towards our clients.
- Excel in supported projects.
- Help users resolve their issues with game mechanics and app features (no calls, written communication only).
- Resolve user queries in a fast and effective manner.
- Respond to reviews in the stores (App Store/Google Play).
- Fluent in Russian and English (upper intermediate or B2).
- Excellent written communication skills in Russian and English.
- Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
- Detail-oriented, stress resilient, ready to handle a barrage of questions.
- Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
- Ready to do a small test assignment.
- Ready for 2x2 shift schedule. Night shifts are from 9pm to 9am.
What we offer:
- Possibility to work remotely or in one of our offices (in Ivanovo or Perm). The offices are located in the centre of the respective cities and have everything you need for comfortable working.
- Official placement with all the benefits including paid sick leave and holidays.
- Reimbursement for professional courses. Trainings and meetups for professional growth.
- Career progression and realization of personal potential.
We are waiting for you!